{"id":2200,"date":"2023-06-17T15:40:11","date_gmt":"2023-06-17T13:40:11","guid":{"rendered":"https:\/\/newdatalabs.com\/en\/?page_id=2200"},"modified":"2024-06-19T18:44:20","modified_gmt":"2024-06-19T16:44:20","slug":"salesforce-service-cloud","status":"publish","type":"page","link":"https:\/\/newdatalabs.com\/en\/salesforce-service-cloud\/","title":{"rendered":"Salesforce\u00a0Service Cloud"},"content":{"rendered":"\n<section class=\"service_cloud_sf_1\"> \n<div class=\"wrap_in\"> \n<div class=\"first one-half\">\n<h1>Salesforce <span style=\"color: #00a8e8;\">Service Cloud<\/span><\/h1> \n<div class=\"inner_div_sf\">  \nAre you looking for a platform to help you serve your customers quickly and efficiently?\n<br><br> \nChoose Salesforce Service Cloud &#8211; it is a platform designed for Service Departments (Customer Service processes). It is considered one of the most popular Salesforce CRM products.\n<strong>Find out what benefits such a solution can bring for you, your company and your customers. <\/strong> \n<br><br><br>\n<\/div> \n<a class=\"btn1\" href=\"https:\/\/newdatalabs.com\/en\/salesforce-service-cloud\/#benefits\">Find out more > <\/a> \n<\/div> \n<div class=\"one-half\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/bg_1-3.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 700px; --smush-placeholder-aspect-ratio: 700\/485;\">\n<\/div> \n<\/div> \n<\/section> \n<section id=\"benefits\" class=\"service_cloud_sf_3\"> \n<div class=\"wrap_in\"> \n<h2><strong>Salesforce Service Cloud <\/strong><br> \n&#8211; Benefits of implementation<\/h2> \n<div class=\"first one-third\"> \n<ul> \n<li><span>Professional, multi-channel service<\/span>\nallows you to have full control over the tasks you perform. \n<\/li><li> \n<span>Service analytics<\/span> \nDedicated Dashboards provide staff with easy access to reports and key CRM data such as backlog analysis, history, case volume, productivity and agent activity. \n<\/li><li><span>Integrated communication channels, <\/span>\nhelp to reach customers faster by providing top-quality service. \n<\/li> \n<\/ul> \n<\/div> \n<div class=\"one-third center-col\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/bg_2-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 259px; --smush-placeholder-aspect-ratio: 259\/216;\"> \n\n<\/div> \n<div class=\"one-third last-col\">\n<ul>\n<li>\n<span>Multichannel contact <\/span>\nboth customers and employees can choose the most convenient communication channel. \n<\/li><li>\n<span>Real-time contact <\/span>\n&#8211; regardless of the choice of communication channel &#8211; email, telephone, SMS, social media or chat, communication takes place in real time thanks to Service Cloud. \n<\/li><li>\n<span>Information collected in one place <\/span>\n&#8211; the entire exchange of information with customers is on one platform. It is no longer necessary to log into several applications through which support can be provided. A single, integrated platform is all that is needed.\n<\/li> \n<\/ul>\n<\/div>\n<div class=\"text\"> \nWith the purchase of a CRM system and the gradual development of the tool, bigger or smaller problems arise, <br>where the help of a Salesforce specialist proves invaluable. <br><br> \n<strong>Find out how we can help you. <\/strong><br><br> \n<a class=\"btn1\" href=\"https:\/\/newdatalabs.com\/en\/salesforce-service-cloud\/#customer-support\">Learn more ><\/a> \n<\/div> \n<\/div> \n<\/section> \n<section id=\"customer-support\" class=\"service_cloud_sf_6\"> \n<div class=\"wrap_in\"> \n<h2><strong>Service Cloud <\/strong><br>\n&#8211; support your customers <\/h2> \n<div class=\"first one-third\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/bg_3-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 372px; --smush-placeholder-aspect-ratio: 372\/339;\"> \n<\/div> \n<div class=\"two-thirds\">\nService Cloud offers tangible benefits. <br> \nAccording to the Salesforce report, customers who have implemented Service Cloud have&nbsp;reported: \n<br><br>\n\t<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/arrow-2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 17px; --smush-placeholder-aspect-ratio: 17\/13;\"> 40% increase in agent productivity <br> \n\t<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/arrow-2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 17px; --smush-placeholder-aspect-ratio: 17\/13;\"> 41% more cases dealt with at first contact <br> \n\t<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/arrow-2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 17px; --smush-placeholder-aspect-ratio: 17\/13;\"> 34% more customers who have stayed with the company <br> <br> \n<span style=\"font-style: italic; text-align: right;\">Source: Salesforce <\/span> \n<\/div> \n<\/div> \n<\/section> \n<section id=\"\" class=\"service_cloud_sf_4\"> \n<div class=\"wrap_in\"> \n<h2><strong>Customer service automation<\/strong><br>\n&#8211; streamline your workflow<\/h2> \n<div class=\"inner_div_text\"> \n<div class=\"first one-fifth\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/ik_1-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/89;\"> <br><br>\n<strong>Automatically assigning customer requests<\/strong> to the right people &#8211; this is one way to streamline workflows in any company. \n<\/div> \n<div class=\"one-fifth\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/ik_2-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/89;\"> <br><br>\n<strong>Rapid response<\/strong> to requests &#8211; automatic messaging and assignment of requests means that we exclude instances where a request may not be fulfilled.\n<\/div> \n<div class=\"one-fifth\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/ik_3-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/89;\"> <br><br>\n<strong>One platform <\/strong>\n&#8211; the entire customer service process takes place on a single platform combining several communication channels.  \n<\/div> \n<div class=\"one-fifth\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/ik_4-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/89;\"> <br><br>\n<strong>Time saving <\/strong>&#8211; no need to search for information on hundreds of website tabs, email and social network messengers.\n<\/div> \n<div class=\"one-fifth\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/ik_5-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 88px; --smush-placeholder-aspect-ratio: 88\/89;\"> <br><br>\n<strong>High quality service <\/strong>\n&#8211; quick response to enquiries and almost immediate customer support. \n<div>  \n<\/div> \n<\/div> \n<\/div><\/div><\/section> \n<section class=\"service_cloud_sf_2\"> \n<div class=\"wrap_in\"> \n<h2>Salesforce <strong>Experience Builder <\/strong><\/h2> \n<div class=\"div_inner_sf_cloud_2\">\nIt is very often the case that customers prefer to look for a solution to their problem themselves in the CRM system. With Salesforce Experience Builder, it is possible to build a Frequently Asked Questions page that is built on the history of customer requests.\n<br><br> \nThe knowledge base allows you to solve the problem yourself. Salesforce consultants as a result gain more time to handle cases where their intervention is required. This does not mean that clients are left completely unattended. In a situation where support is needed, the client can still contact the appropriate person.\n<\/div> \n<\/div> \n<\/section>\n<section class=\"service_cloud_sf_7\"> \n<div class=\"wrap_in\"> \n<div class=\"first one-half\"> \n<img decoding=\"async\" data-src=\"https:\/\/newdatalabs.com\/en\/wp-content\/uploads\/2023\/06\/bg_4-2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 649px; --smush-placeholder-aspect-ratio: 649\/506;\"> \n<\/div> \n<div class=\"one-half\"> \n<h2>Why choose <br>\n<strong>Salesforce Service Cloud?<\/strong><\/h2> \nService Cloud transforms your customer service department into the helpdesk your customers expect. There is a reason why Service Cloud is one of the most popular products of the Salesforce CRM platform.\n<br><br> \nWant to learn more about why to choose <strong>Salesforce Service Cloud<\/strong> and how to implement automation into your customer service department?\n<br><br><br>  \n<a class=\"btn1\" href=\"https:\/\/newdatalabs.com\/en\/contact-with-us\/\">Contact with us ><\/a>\n<\/div> \n<\/div> \n<\/section>\n<section id=\"contact\" class=\"service_cloud_sf_5\"> \n<div class=\"wrap_in\"> \n<h2><strong>Contact with us<\/strong><\/h2> \n<div class=\"new_section_contact_sf\"><iframe data-src=\"https:\/\/go.newdatalabs.com\/l\/1024551\/2024-03-27\/q5pf\" width=\"100%\" height=\"715\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\n<\/div>\n<\/div> \n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce Service Cloud Are you looking for a platform to help you serve your customers quickly and efficiently? Choose Salesforce Service Cloud &#8211; it is a platform designed for Service Departments (Customer Service processes). It is considered one of the most popular Salesforce CRM products. Find out what benefits such a solution can bring for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_genesis_hide_title":true,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-2200","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Salesforce Service Cloud | NewDataLabS<\/title>\n<meta name=\"description\" content=\"Choose Salesforce Service Cloud - it is a platform designed for Service Departments (Customer Service processes).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newdatalabs.com\/en\/salesforce-service-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Service Cloud | NewDataLabS\" \/>\n<meta property=\"og:description\" content=\"Choose Salesforce Service Cloud - 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