Salesforce Service Cloud
Are you looking for a platform to help you serve your customers quickly and efficiently?
Choose Salesforce Service Cloud – it is a platform designed for Service Departments (Customer Service processes). It is considered one of the most popular Salesforce CRM products. Find out what benefits such a solution can bring for you, your company and your customers.
Find out more >
Choose Salesforce Service Cloud – it is a platform designed for Service Departments (Customer Service processes). It is considered one of the most popular Salesforce CRM products. Find out what benefits such a solution can bring for you, your company and your customers.
Salesforce Service Cloud
– Benefits of implementation
- Professional, multi-channel service allows you to have full control over the tasks you perform.
- Service analytics Dedicated Dashboards provide staff with easy access to reports and key CRM data such as backlog analysis, history, case volume, productivity and agent activity.
- Integrated communication channels, help to reach customers faster by providing top-quality service.
- Multichannel contact both customers and employees can choose the most convenient communication channel.
- Real-time contact – regardless of the choice of communication channel – email, telephone, SMS, social media or chat, communication takes place in real time thanks to Service Cloud.
- Information collected in one place – the entire exchange of information with customers is on one platform. It is no longer necessary to log into several applications through which support can be provided. A single, integrated platform is all that is needed.
With the purchase of a CRM system and the gradual development of the tool, bigger or smaller problems arise,
where the help of a Salesforce specialist proves invaluable.
Find out how we can help you.
Learn more >
where the help of a Salesforce specialist proves invaluable.
Find out how we can help you.
Learn more >
Service Cloud
– support your customers
Service Cloud offers tangible benefits.
According to the Salesforce report, customers who have implemented Service Cloud have reported:
40% increase in agent productivity
41% more cases dealt with at first contact
34% more customers who have stayed with the company
Source: Salesforce
According to the Salesforce report, customers who have implemented Service Cloud have reported:
40% increase in agent productivity 41% more cases dealt with at first contact 34% more customers who have stayed with the company Source: Salesforce
Customer service automation
– streamline your workflow
Automatically assigning customer requests to the right people – this is one way to streamline workflows in any company.
Rapid response to requests – automatic messaging and assignment of requests means that we exclude instances where a request may not be fulfilled.
One platform – the entire customer service process takes place on a single platform combining several communication channels.
Time saving – no need to search for information on hundreds of website tabs, email and social network messengers.
High quality service – quick response to enquiries and almost immediate customer support.
Salesforce Experience Builder
It is very often the case that customers prefer to look for a solution to their problem themselves in the CRM system. With Salesforce Experience Builder, it is possible to build a Frequently Asked Questions page that is built on the history of customer requests.
The knowledge base allows you to solve the problem yourself. Salesforce consultants as a result gain more time to handle cases where their intervention is required. This does not mean that clients are left completely unattended. In a situation where support is needed, the client can still contact the appropriate person.
The knowledge base allows you to solve the problem yourself. Salesforce consultants as a result gain more time to handle cases where their intervention is required. This does not mean that clients are left completely unattended. In a situation where support is needed, the client can still contact the appropriate person.
Why choose
Salesforce Service Cloud?
Service Cloud transforms your customer service department into the helpdesk your customers expect. There is a reason why Service Cloud is one of the most popular products of the Salesforce CRM platform.
Want to learn more about why to choose Salesforce Service Cloud and how to implement automation into your customer service department?
Contact with us >
